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About: Countess Of Chester Hospital

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My husband was transfered from Broard Green Hospital Liverpool (after 2weeks of excellent Treatment) at 6.30pm on Friday to ward 32 a coronary ward with very sick patients,in this ward were 2 dementia patients ,disrupting others all night, the 3rd night one of them threw excrement on walls which required the ward to to be fumigated and security to be called in the night . This is surely not exceptable, particularly in a ward with very poorly heart patients. At the weekends the hospital is like a ghost town and seems to just run " on hold" My husband and I are becoming more and more upset and depressed

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Response from Countess Of Chester Hospital 10 years ago
Countess Of Chester Hospital

Submitted on 14/11/2013 at 16:44
Published on nhs.uk on 15/11/2013 at 03:00

Dear Madam, We are sorry you feel you had a negative experience. We take all patient feedback very seriously and therefore we will use your comments to see what we got wrong. Please be assured that your comments have been shared with our Director of Nursing & Quality. Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have been required to make as a result of your comments. The Patient Experience Team

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