About: Whipps Cross University Hospital

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Given a form 2 weeks ago when mum was in another ward. Asked for help to fill it in- the nurse said they just wanted me to sign it-I said I cant sign it because I don't understand it-the form was blank. My car was out of commission until fixed for MOT so couldn't see mum til today-got phonecall last week to say mum moved to curie ward-went there-mum not there-told in cedar ward-went there-the staff nurse screamed and shouted at me in front of everyone saying because the form not filled in mum is still in hospital-they said mum could get an infection-that would be really sad-then said mum could be moved to a not very good place because of me. This woman was really aggressive-I said ok give me a form I will sign it now-they said no it looks bad-bring in the form you were given.they said people have been trying to ring me all the time-this is lies-because I spoke to the hospital last week-they told me mum had been moved but nothing else. I sat there crying in front of mum I felt terrible, really bad. This woman needs re-training.

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Response from Whipps Cross University Hospital

We are sorry for the experience you have described in your comment. We take patient care very seriously, and would like to look into this for you in more detail. We would therefore like to invite you to contact us directly to discuss this further. Please telephone 020 7363 9292, 020 3594 2040 or 020 8535 6767 if you wish to speak to an independent Patient Experience Facilitator, who will then ensure your concerns are investigated appropriately or alternatively email: pals@whippsx.nhs.uk.

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