"Broken bone or not!"

About: Solihull Hospital

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Two days after going over on my right ankle one evening, I took myself of to Solihull Hospital intending to go to the 'walk in centre'. Not being able to walk that far from the car park I went in to A&E instead. (A lady who came in behind me had been sent from the Walk in Centre because they were not taking anymore patient). A&E was showing a 4 hr. wait. I stayed. The receptionist could not get me name right even though I spelt it for her twice. I was called just after 2 hrs. I explained what I had done and why I was there. I was ex-rayed quickly and seen quickly after that and told it was broken. After a short wait I had a plaster cast put on by a very nice nurse. (a back slabe I think it was called). My ankle was very swollen but unusually not black and blue. I was sent on my was with two information booklets after I was shown how to use a pair of crutches. I was told I would hear from Heartlands Hospital with an appointment to replace the plaster with a normal one. This was on the evening of 27th August '13. Hearing nothing from Heartlands I phone them and they did give me my patients number. What happened on the phone with Heartlands Hospital is another story. Eventually I had to go to Heartlands because I was loosing bits of plaster all over the place and because it was very loose it was rubbing sores on my foot. They would not see me. I ended up in their A&E and after another 2 hr. wait a nurse saw me, took the plaster off and said it wasn't broke and sent me on my way again with the crutches. Four weeks on I have a constant ache in my ankle. I phoned Solihull today got switched through to 4/5 different area's I asked what bone was broken (fibula) mentioned Heartlands and what they said and now it's not broken. Who do I believe. My ankle is very uncomfortable and a pig by evening.

Story from NHS Choices

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Anonymous

I am so sorry you found your experience at Heart of England and completely appreciate why you now feel "you who do you believe?".

I feel that you may need to visit your GP surgery, they may refer you to a Specialist as you have been experiencing pain and discomfort.

I wish you a speedy recovery regarding your ankle

Kind regards


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Response from Solihull Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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