"Breach of my daughter's confidentiality"

We were very concerned to read your story and sorry that you have been upset by a member of staff belonging to one of our member practices. Unfortunately Norwich CCG don't commission care from their own practices and therefore we would urge you to either contact the Practice Manager directly to discuss your concerns or alternatively, NHS England are the organisation that commission and regulate GP Practices. They can be contacted on 0300 311 22 33 or by email at england.contactus@nhs.net. Thank you so much for taking the time to publish your story, it is extremely important that the patient voice is heard in order to improve on aspects of care that have failed to deliver the high standards of care you can expect from the NHS.