About: The James Cook University Hospital

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My 2 year old daughter had an appointment with the eye specialist at 10:10am on 24th Sept. We were asked to return to the hospital at 4 to be seen by another specialist who knew more about children. We returned at the time requested. My daughter had drops in her eyes to dilate her eyes, which took 40 minutes to work. After about 1 hour we where not seen by anybody, so we went to find out what was going on. We then discovered that the specialist had gone home, he had forgotten about my 2 year old daughter. One of the nurses aplogised and told us to return the next day 25th at 1:00 pm to follow the appointment up. I got a phone call on the morning of 25th sept to say the specialist was busy and could not see us until the following day 26th sept. Me and my partner still have no idea what the matter is with our daughters eye and how the problem is going to solved. Its disgusting the way me, my partner and my daughter have been treated.

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Response from The James Cook University Hospital

Good morning Thank you for your comments regarding your daughter, and the problems you have experienced obtaining an appointment within the Ophthalmology Department at The James Cook University Hospital. I am sorry you have cause for concern and we will of course investigate this. The Trust welcomes your feedback and takes all complaints very seriously as we are continuously striving to improve the standards of care we provide. I shall forward your comments to the relevant department and I should also be grateful if you could contact the Patient Advice & Liaison Service (PALS) on 0800 0282451 and provide us with further information. I look forward to hearing from you. Kind regards Mrs Linda Oliver Patient Experience Co-ordinator

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