"Fast and caring response to a breast lump"

About: Russells Hall Hospital / Breast surgery

(as the patient),

I went to see the nurse at my doctors on Thursday for my mot while I was there I showed her a lump in my breast, next day through the post came a letter for me to have a mammogram on the following Friday.

All is well as it turned out but what fantastic service and what caring staff... thank you and well done

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Response from Alice Ford, Communications and Staff Engagement Officer, Communications and Patient Experience, The Dudley Group NHS Foundation Trust

Thank you for taking the time to let us know about your experience of our hospital. It is wonderful to know that you were treated so quickly following your referral and that you were impressed by the service you received from us. We will pass your lovely comment onto the Breast Screening Team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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