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Care Opinion

All in all a good experience

Posted By Golfer443

"All in all a good experience"

About: Telford referral and quality service (TRAQS)

(as a service user),

A little slow on hearing about appointments and little choice, but all in all a good experience.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 21/09/2013 at 09:42
Published on Care Opinion at 10:51

Thank you for writing to TRAQS.

I am a little disappointed with your reference to the delay in being contacted by TRAQS. TRAQS aims to completed referrals within 5 working days of receipt from your GP Practice and it is possible there was some delay in this referral. As your feedback is anonymous I am unable to comment on this aspect but if you would like to connect TRAQS on 01952 580441 I would be happy to look into the matter of the delay and the limited choice offered to you.

Nevertheless I am glad that you were pleased with the overall exerience.

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