"Be patient. Very satisfied with my visits to A&E..."

About: Royal United Hospital

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I had an accident mowing grass 6 days ago. It felt as though I had dislocated my shoulder. The local Pharmacist advised me to see a Doctor a.s.a.p. I went in to A&E, walking wounded entrance, the next day (Thursday), and checked in at 11 pm. I saw several staff over 90 minutes, getting more senior as time passed. After a visit to X Ray I ended up in a cubicle. One final inspection of my dangling arm, and I was given a sling and an appointment at the Orthopaedic Outpatients 0930 on Tuesday. I went in to see the Consultant at 0925 and had a thorough examination and discussion on the way forward. I was given a cortisone injection, ouch, and another appointment in 2 weeks when a decision will be taken on whether I need surgery. So far so good. Watch this space after Oct 1st.

Story from NHS Choices

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Response from Royal United Hospital

Thank you for your comments about the Emergency Department and Orthopaedic Department, and also for taking the time to leave feedback about your experience. We welcome all feedback from patients and will forward on your comments to the staff of these departments who will be very grateful for your kind words.

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