"The staff really go the extra mile"

About: Lancashire Care NHS Foundation Trust / Adult mental health

(as the patient),

The ward environment is very therapeutic with on ward activities available, as well as open doors.

However, the staff are what make the ward excellent. Hard working, patient, helpful and really go the extra mile.

Thank you xxx

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Lancashire Care NHS Foundation Trust

Many thanks for your feedback about your experiences at one of Lancashire Care's inpatient facilities. I have sent this feedback to all the team involved who will be pleased to hear this.

Steven Edwards

Patient Experience Manager

Lancashire Care NHS Foundation Trust

Response from Lancashire Care NHS Foundation Trust

It was great to hear that the ward activities and open doors helped you on the road to recovery and you found them therapeutic. I was delighted to read that it was the staff on Hyndburn ward that made the ward an excellent experience and I certainly will share your comments with the team on Hyndburn ward. I share your comments about staff being hard working and going the extra mile, it is always so nice to hear this from people that use the service and again I will make sure the team on Hyndburn ward are aware of your feedback.

Many thanks for taking the time to write about your positive experiences.

Pauline Cullen

Service Manager

Step 5 East Lancashire


Lancashire Care NHS Foundation Trust

Updates, changes and questions related to this story