"constantly told another 12 months."

Anything else?

I was put on the waiting list for braces, after I declined jaw surgery due to personal reasons, the dental nurses told me that within 12 months I will be called in for braces. However, when I rang up the orthodontics department I was told that I will be waiting more than 12 months and however said that was wrong and that I would have to wait another 12 months. I was quite upset, as it felt like I was just told that to keep me happy. After that I received letter asking me if I wanted to stay on the waiting list, which I agreed too. It has now been over 2 years and I have again received a letter asking if I wanted to stay on the list. I have now lost all hope in the dental hospital and have been waiting over 2 years, I was told I would have my braces put on by 2011, its now 2013. This is ridiculous, the dental nurses and other staff should not give out time frames if they are not going to stick to them. I am nearly 20, by the looks of things I will be in my mid-30's by the time I get called in .

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Birmingham Dental Hospital

I am sorry for the long wait you have experienced for orthodontic treatment at Birmingham Dental Hospital. Patients waiting for treatment are written to to ensure that waiting lists are not being artificially lengthened by patients who have decided for one reason or another not to go ahead with treatment. We are working hard with the commissioners of the service to address the impact of demand for the service which exceeds the resources available. In agreement with the commissioners, we hope to be able to reduce the long waiting time for treatment and improve the experience of patients.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story