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heart failure

Story from nhs.uk

"heart failure"

About: William Harvey Hospital (Ashford)

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i am a 37 year old male with heart failure .had numerous tests,scans etc in the past 5 months still no results.i was admitted to william harvey hospital (myself).to discover i have heart failure.my heart is very weak and is only working 15%.huge lack of communication from my cardiologist..now i have been waiting for 5 weeks for my mri results.absolutley disgusted with the lack of care i am recieving.and the word urgent does not seem to be considerd on any notes.surley it is so obvoius that this is putting further more strian on my condition.and i am sure im speaking on behalf of many more other people in my situation.i am affraid to say that nhs are a complete joke!

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 17/09/2013 at 07:06
Published on Care Opinion at 15:06

Thank you for providing feedback and I am sorry that that you feel that there have been delays in your care. Please do email me on Julie.pearce1@nhs.net and I will see if we are able to speed things up for you. I really do understand your concerns at a particularly stressful time for you.

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 19/09/2013 at 23:48
Published on Care Opinion on 20/09/2013 at 16:23

Thank you for emailing me your details, I am really glad we were able to sort out the scan report from the specialist hospital and arrange for you to see your cardiologist to receive the results. I do hope all runs smoothly for you, please do get in touch if you need any further support.

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Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 24/10/2013 at 16:37
Published on nhs.uk on 25/10/2013 at 04:00

Please accept our sincere apologies for not responding to your concerns sooner. Your comments will be fedback to the division responsible for your care, however it is important for us to help you if you are still unhappy with your care pathway. If this is the case then please contact the Patient Experience Team at ekh-tr.patientexperienceteam@nhs.net

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