"Pregnancy/Maternity - Maple Ward"

About: Heartlands Hospital

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This is an amazing hospital, and many of the staff work superbly hard to provide excellent care in the most difficult situations. My wife visited the hospital for our second child, we were very well looked after. After the baby arrived, our child was looked after at night until my wife was better. My wife was looked after by a midwife. I cannot stress how amazing this midwife is. Whatever she gets paid is not enough, consistently superb over a period of 6 days plus, with all the chaos and stress. A huge thanks to all the other staff too, a great support. Special thanks to the doctor an other staff members. One of the let downs was a member of staff who, in one of our earlier visits, impatiently did not want to wait outside during my wife's assessment. After we requested he wait until she was appropriately dressed, he barged in again and said he did not have time to wait. Unbelievably this was a doctor. All the other doctors we came across were fantastic.

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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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