"A first class service"

About: Victoria Infirmary (Northwich)

Anything else?

I rang to book my appointment and was greeted by a very helpful receptionist who answered the phone quickly and sorted my appointment out in a friendly and efficient manner. When I arrived for my appointment I got the same friendly but professional greeting and my appointment was on time. The Dr put me at ease on entering the treatment room and gave me plenty of time and opportunity to asked any questions. The test was carried out with dignity and respect. It was then clearly explained what the next step would be and how and when I would receive the results. I would not hesitate to recommend this department and would like to thank all the staff involved for providing the NHS with what I would describe as a first class service.

More about:

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Victoria Infirmary (Northwich)

Thank you very much for your comments. I am delighted to hear you had such a positive experience. We are working very hard at the Trust to improve our patient experience when visiting our clinics. I will pass on your comments to all of the staff in the Gynaecology clinic and reception at VIN. Karen Gojka Workload Co-Ordinator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story