"Maternity and Ultra Sound"

About: Northwick Park Hospital

Anything else?

I was refereed from my doctors to the hospital where my doctor said that he would fax a letter across to northwick park maternity and ultra sound for an emergency ultrasound. This was 5 days ago, I called my doctors to see if they had actually sent the fax, i checked with the receptionist and they confirmed that the fax has been sent and they should have called, they gave me a number to call Northwick park on. I called them and kept getting a busy tone. I wasn't sure why it went to busy tone, so i found some other numbers i could try. I called 5 different numbers before i got through to someone, who was extremely rude, I asked if i was speaking to ultra sound, and she said no and hung up. I called back and asked is this northwick park, she replied with yes, I then asked if i could be transferred to ultrasound she did not reply and put me through to operator where i chose the ultrasound department - I got through to her again. She then asked me why i kept calling her, I told her I need to make an appointment, the operator put me through to here, she yelled at me down the phone saying this is not ultrasound and hung up. I called again and I was not taking no for an answer, I told her to put me through to someone who can help me, she then said 'wait', all i could here was her telling her college 'I've got my self a stalker'. never in my life have i been treated so rudely. I am not someone to start an argument, but i made it clear to her i wasn't taking this, I told her I was not stalking her, I am a customer at Northwick park, I want to book an emergency ultrasound I have been refereed by my doctor. - She then said 'call maternity' and hung up. she did not give me maternity's number, so i had to google it. When i called maternity at around 2.20 I got through to a voicemail saying, if you want to confirm an appoitment please leave a message if not call back atfter 9am, you can start recording your message now. I hung up and tried a different number, the same message came up, I left a message asking someone to call me back 32 hours later no one has called me back. I find this service dreadful, the lady clearly new i was a pregnant women. booking an emergency appointment.

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Response from Northwick Park Hospital

We were sorry to learn of your experiences. Your feedback will be passed on to the relevant managers so that they can take appropriate action. If you still require assistance with obtaining an appointment, please call the Patient Relations Office on 020 8869 2026, who will be happy to help you.

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