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Care Opinion

Overall: very impressed

Story from nhs.uk

"Overall: very impressed"

About: Pilgrim Hospital

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This hospital has had some bad press recently, and as a healthcare professional working in a trust that gets very good press, I wasn't expecting much when I was admitted for an acute illness whilst staying in the area. However, I thought on the whole, the experience was brilliant, except for a (very) rude receptionists in A&E. The drs and nurses in A&E and the ward i was an inpatient on (3A) were absolutely brilliant - thorough examination, excellent nursing and support staff, the food was good and my healthcare plan was discussed with each of the drs I saw. I would attend again if I become unwell in the area. Thank you for taking such good care of me.

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 10 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 26/09/2013 at 14:49
Published on Care Opinion at 15:45

picture of Jennie Negus

Dear anonymous - thank you for taking the time to leave us your feedback - on the one hand the fact that you are a healthcare provider yourself adds a certain 'sharpness' to your experience even though we of course aim to provide the best care to all our patients - I think a little inside knowledge makes us possibly a little more critical so I know the team on 3A will be delighted to read your feedback.

I note your experience about the rude receptionist in A&E and I have passed this onto the team - that is not acceptable.

I hope you don’t need our services again; wishing you good health.

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