"Hospital appointment is booked"

About: Telford referral and quality service (TRAQS)

(as a service user),

Went to see GP about hand.

He said hospital will be in touch about an appointment.

I received a phone call from TRAQS. Hospital appointment is booked.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for providing feedback.

I am disappointed to note that your GP apparently misinformed you regarding the process leading to your appointment. You should have been given a leaflet about TRAQS from which you would have understood that you would be offered a choice of hospital and an appointment to suit you. However, I am pleased to note that TRAQS did contact you and an appointment has now been booked.

Many thanks for taking the time to write to us and we wish you well for the future.

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