"After waiting 5 and a half hours ..."

About: Royal Preston Hospital

(as the patient),

What I liked

After waiting 5 and a half hours in A&E on a busy night, the staff in there were up beat and friendly, and apart from not having the right dressing to administer when I as seen, the attitudes of all nurses and doctors were a credit to them and the hospital

What could be improved

Returning to A&E for an early morning appointment, there was a gentleman with a serious injury to his foot. There was a trail of blood from the car park right up to the reception desk. The amount of blood obstructing the desk was pretty horrific. I have no idea how long he had been there, but it took 40 minutes from when we arrived for it to be cleaned up.

Further to this, the referral that I was promised as an outcome of my second visit, 7 weeks on, I have found out that it was never made. The notes were sat in A&E, and in the words of the person I spoke to on the NHS appointment help line, I had probably been forgotten.

7 weeks since my knee injury, I am yet to be diagnosed due to an internal error and am completely immobile, and could be doing more harm than good.

Story from NHS Choices

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Response from Royal Preston Hospital

We value your comments but are concerned by the views you have expressed. We would like to look into the matter further and would be grateful if you could get in touch.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful