"The waiting time was minimal"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Physiotherapy

(as a service user),

My doctor referred me to the PRH physio for a prolapse.

I received a phone call within a week offering me an appointment and the waiting time was minimal.

A good experience for me.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for taking the time to post your feedback.

TRAQS aims to process referrals and contact the patients within 5 working days of receipt with a view to arrange an appointment. It is pleasing to note that we achieved this and a date has been booked for you to be seen without causing you any further delay.

We are pleased that your experience with TRAQS met with your expectations.

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