"In Patient, Ward 10, 13th-16th August 2013"

About: Heartlands Hospital

Anything else?

I would like to express a very deep gratitude to the surgeon and his team for excellent patient care to me throughout my operation process. The team were caring, cheerful and fully explained everything to me prior to the operation which helped to settle me down and then afterwards in the recovery room when the team were very kind and professional. The surgeon actually telephoned my wife and updated her whilst I was still in the recovery room. I could not ask for better care. In addition the four days following my operation I was on Ward 10 and again I must express the same level of gratitude to all staff members who were very caring, helpful and extremely professional. During this time the ward was very busy and I don't think the nursing staff ever finished on time at change over. However this did not prevent the staff from working very hard and being very attentive. This was also apparent with the other members of staff, including the cleaners and support staff. Once again thank you very much to all involved, I consider that the level of care from everyone was excellent.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Mr John Brown

Thank you for taking the time and trouble to write about your experience at Heartlands Hospital on ward 10 and the Consultant.

I have passed on your feedback to the Senior Sister who I know will be thrilled to receive positive comments relating to her ward and staff.

I wish you a speedy recovery

Kind regards


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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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