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support services

Story from nhs.uk

"support services"

About: Wonford House

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the staff at wonford house hospital are not good communicators, slow to dead slow at making decisions about my care. expect to wait 3 years for psychotherapy and when you get them don't expect them to talk to you much and have answers. and remember there is no crisis team only 9 til 5pm. and remember to not to get you hopes up when dealing with this place. lastly to get sectioned you have to commit a crime. and if you do you may be let out next day. remember to tell your support person several times what you want as they forget. nice reception staff at wonford house when you ring up.

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Responses

Response from Devon Partnership NHS Trust 10 years ago
Devon Partnership NHS Trust

Submitted on 23/12/2013 at 11:55
Published on Care Opinion at 16:15

Dear 'not happy', thank you for your feedback about our services.

We are sorry to hear that your experience has not been satisfactory and will pass your comments on to the staff concerned.

Best wishes.

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Response from Wonford House 10 years ago
Wonford House

Submitted on 30/01/2014 at 14:23
Published on nhs.uk on 31/01/2014 at 03:00

Dear 'not happy' Thanks for your comments about our services and our sincere apologies for not having responded sooner. For technical reasons your comments have only recently been drawn to our attention and we have been unable to respond until this point. We will pass your feedback on to the departments concerned. If you have any issues in the future please contact our PALS team at dpn-tr.pals@nhs.net or on freephone 0800 0730741 and they will do everything they can to help you.

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