"The consultant was unable to get my notes up on the screen"

About: Royal Stoke University Hospital / Gastroenterology

(as the patient),

I attended my GP with stomach pains, he gave me an ultrasound scan of my abdomen and told me I had gallstones and would recommend the removal of my gallbladder.

I then attended the University Hospital North Staffordshire. I explained what had taken place with my GP, but because the consultant was unable to get my notes up on the screen (which I have been told is a common thing) I now have to have another ultrasound scan, and another gastroscopy, this one being the second in nine months.

Is this not a waste of money to duplicate what my GP has already done!

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Response from University Hospitals of North Midlands NHS Trust

Dear ‘Fantasm311’,

Sorry to hear that your experience of visiting University Hospital of North Staffordshire was not a very positive one.

If you would like the issues you have raised looking into, please contact our Patient Advice and Liaison Service (PALS) on 01782 676450/01782 676455 or email: patient.advice@uhns.nhs.uk

Best wishes,

University Hospital of North Staffordshire

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