"Brilliant care if you ever get an appointment"
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted via NHS Choices
My two children and I regularly attend the Opthalmology Department at Russells Hall Hospital and the service we receive is brilliant. The doctors are very caring and know what they are talking about / doing (except for one bad experience I had when I was pregnant). My issue is that appointments always seem to be re-arranged or never made in the first place. I am constantly phoning up trying to arrange three sets (my two children and mine) of appointments that then get moved to months in the future If the appointment booking system was better then I would highly recommend this hospital however, I have been repeatedly let down by appointments being changed / never booked in the first place. I understand that the department is currently down a consultant (i think...) but I was transferred from Dudley Guest when it closed and there were never these problems there.