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Excellent

Story from nhs.uk

"Excellent"

About: William Harvey Hospital (Ashford)

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In April 2013 I spent quite some time in the cardiology department after suffering a series of heart attacks. I would like to thank all the staff,including nurses and doctors who worked very hard to help me survive.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 04/09/2013 at 21:31
Published on Care Opinion on 05/09/2013 at 08:21

Thank you so much for taking time to provide us with excellent feedback. We are very proud of our cardiology team who strive to provide a high quality service with kindness and support at a stressful time for families.

I will ensure they receive your feedback, and I hope you continue to recover from your spell in hospital.

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Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 05/09/2013 at 09:59
Published on nhs.uk on 06/09/2013 at 04:00

We would like to thank you for your kind words, and they will be fedback to the staff in the department. Positive feedback is a powerful motivational tool for all staff and it is important to us that you have taken the time to post your comments. We hope that you are well now and enjoying the summer.

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