"Visit to A&E"

About: Medway Maritime Hospital

Anything else?

On arrival at A&E I was seen quickly by a lovely triage nurse, unfortunately I didn't get her name!! She was really kind, compassionate and caring. I had an x ray and was seen by another nurse who dressed my injury and was home within 3 hours! Absolutely brilliant, I couldn't fault the staff at all. Thankyou.

Story from NHS Choices

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Response from Suzanne Brooker, Head of Patient Experience, Medway NHS Foundation Trust

Thank you for your recent feedback regarding your visit to A and E.

I was pleased to read that the nurse demonstrated kindness, and compassion when she assessed your needs. The timely matter in which your x ray and injury were dealt with ensured the best outcome for you and provided an excellent patient experience

I will ensure the staff are made aware of your comments.

Thank you

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Response from Medway Maritime Hospital

Thank you for taking the time to write about your experience of using the emergency department at Medway Maritime Hospital. I am pleased to hear you were treated swifty and with compassion. Your comments are very much appreciated and I hope you are recovering well. Inma Diaz Clinical Nurse Lead, Emergency Department

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