"Wonderful joint repair surgery."

About: Stepping Hill Hospital

Anything else?

Thanks for prompt and efficient surgery; I'm now able to resume my life and I'm really grateful to all concerned. But I ended up blocking a bed all bank holiday weekend, rather than overnight, because of an adverse reaction to unnecessary pain relief. The pain relief nurse did not seem to be available to discuss the medication.

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Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust

Than you for taking the time to comment on your care I shall pass both the positive comments and the issue of concern to the relevant teams.

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Response from Stepping Hill Hospital

Thank you for your comments.

I sincerely apologise that these were not responded to in a timely manner.

This was due to lack of administrative support at the time which has now been rectified.

I would like to reassure you however that your comments were forwarded to the appropriate teams who were pleased to hear that you had a good experience at our hospital.

We are however sorry to hear that your pain was not addressed adequately and have noted your comments about this in order to learn from your experience.

Kind regards

Patient and Customer Services Manager

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