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Referals must be filed in the bin, couldn't care...

Story from nhs.uk

"Referals must be filed in the bin, couldn't care..."

About: Leicester Royal Infirmary

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My three year old was first referred to the childrens eye dept by our GP in April, then by the Community Pediatrician, then by eye causality and finally by a consultant at the Clinical Genetics Dept. None of these referals have resulted in an appointment. Phone contact is fruitless. I now have an appointment to see my MP. This couldn't care less service must be filing referals in the bin. Really at my wits end about my daughters sight.

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Responses

Response from Leicester Royal Infirmary 10 years ago
Leicester Royal Infirmary

Submitted on 09/10/2013 at 18:56
Published on nhs.uk on 10/10/2013 at 04:00

Dear AMOC, Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you are still awaiting an appointment, please contact Lead Nurse for Ophthalmology, Kerry.Pape@uhl-tr.nhs.uk, who will be happy to help you. Thank you Communications Team Leicester’s Hospitals

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