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Good operative care, bad follow up.

Story from nhs.uk

"Good operative care, bad follow up."

About: Wansbeck Hospital

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The care i recieved in Day surgery, Theatre, and Ward 10 was good, especially a helpful talk through of my procedure by the anaesthetist, and kind ward 10 staff. Once i left the ward though, the only contact i recieved was by letter which basically stated that i had been discharged. This left me very unsure what to expect or do next.

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Responses

Response from Wansbeck Hospital 10 years ago
Wansbeck Hospital

Submitted on 29/08/2013 at 09:38
Published on nhs.uk on 30/08/2013 at 04:00

Dear Madam I am really pleased to read about your positive experience of care on ward 10. The staff will really appreciate that you have taken the time to share your experience. Feeling fully informed about our care and treatment when we are a hospital patient is crucial and it is very reassuring to know that this was the case for you. With regard to providing you with further advice since returning home, is it very difficult to offer any assistance due to the anonymous nature of the review. I would like to help you with any questions you may have, however I am currently away on holiday at the moment. Please contact Jo Mackintosh who is a member of my team via email at Joanne.mackintosh@northumbria-healthcare.nhs.uk and she will assist you. Best Wishes Annie Annie Laverty – Director of Patient Experience

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