"Disgust in patient records on reception desk"

Anything else?

i attend your hospitals quite a lot from wigan to tlc and Leigh infirmary i'm very shocked that Manley at Leigh infirmary area 4 and area 6 downstairs have patient folders on the desk surly this is patient privacy as you can clearly see the patient name on the notes i understand that the receptionists have to get the notes ready but i believe that this is unacceptable area 4 isn't to bad as the desk is higher but area 6 downstairs is the worst the reception staff are so busy i don't think they should be getting folders ready on the desk in front of patients to see letters and other private details i have a friend that works in the Hanover building ans she says that in their building they don't have to get records ready surly this should be being done in area 4 and 6 i also have a friend that works part time in area 1 they don't have to get folders ready i was just wondering why these area do and i think is should be brought to the directors attention as bolton hospital and salford hospital do not do this i have also sent a letter to pals as this is unaceptable