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Top up of iron

Story from nhs.uk

"Top up of iron"

About: William Harvey Hospital (Ashford)

Anything else?

Have to go to hospitial once every two or three months to be topped with iron/anamic / always find the staff kind caring take the time to explain what they are doing and how long it will take. Check to see if you are okay and want a drink. Allways take time to listen to you if you have any concerns. Very impressed

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 26/08/2013 at 20:13
Published on Care Opinion on 27/08/2013 at 15:57

Thank you so much for providing us with excellent feedback, I am so glad that you find staff kind and caring making your regular visits informative. I will ensure staff from the day care treatment team receive your feedback.

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Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 05/09/2013 at 10:19
Published on nhs.uk on 06/09/2013 at 04:00

Thank you for your kind words and we are pleased to hear that you receive such a good service every time you come. Feedback from our patients has been that taking the time to listen is so important and your comments will be fedback to the staff involved in your care, and to other staff as we know that such positive comments motivate all staff to maintain and improve their service. We hope that you are doing well.

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