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Visit to A & E

Story from nhs.uk

"Visit to A & E"

About: Royal Berkshire Hospital

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My wife visited the A & E Department on Friday 23rd August at around 8 a.m. Within 3/4 minutes she was called in to see Staff Nurse Helen regarding her problem. My wife was dealt with very professionally and kindly by a member of staff, who after hearing my wife's problem, spoke to a Consultant, who because the hospital did not have her records told her that she should see her own GP. The member of staff then telephoned her GP and managed to get an appointment within the hour. Brilliant service by your staff. My wife saw her GP and we are now waiting for an appointment for tests at the hospital. Faultless service from RBH and staff. Thank you

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Responses

Response from Royal Berkshire Hospital 10 years ago
Royal Berkshire Hospital

Submitted on 02/09/2013 at 10:48
Published on nhs.uk on 03/09/2013 at 04:00

Thank you for your positive feedback. We endeavour to direct patients to to the most appropriate practitioner to meet their needs and we are glad we were able to do this so professionally and efficiently for your wife.

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