"Great hospital care"

About: Heartlands Hospital

Anything else?

I have had problems with my ears , nose are and throat since October last year. I was referred to ENT department at heartlands hospital. All the staff that I have came in contact with I cannot praise enough. All the receptionists have been pleasant and helpful. All the staff , the nurses ,doctors , etc in all the departments that I have frequented the consultant, hearing department, CT and ultra sound ,blood and pre-op department have been friendly and informative and do a wonderful and efficient job. I attended the day surgery unit for a small operation and the care I received was faultless all the nurses the Anaesthetist and the man that prepared me for the operation and my surgeon and all were so kind. Being so nervous everyone puts you at ease and explains everything to you. I got an infection and had to have an emergency appointment to see a consultant. The consultant I saw, his care was excellent. Thank you to everyone mentioned above and thank you to all Mr Howes team in theatre that were apart of my operation .

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Louise Chilton

Thank you for taking the time to write about your experience at Heartlands Hospital in the ENT department.

I have forwarded your email to the Operations Manager and the Clinical Director for ENT who I know will be thrilled to read your feedback.

I wish you a speedy recovery and once again many thanks for your feedback.

Kind regards


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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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