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distressing

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"distressing"

About: Colchester General Hospital

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I have had a number of stays in turner road. found the hand over between departments/wards disconected, staff not informed of known potential threats to patients ie notes not completed with full information wrong med prescribed pain relief denied by nursing staff . named consultant and department changed without informing patient

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Responses

Response from Colchester General Hospital 10 years ago
Colchester General Hospital

Submitted on 27/08/2013 at 11:05
Published on nhs.uk on 28/08/2013 at 04:00

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “RDEE4-Colchester General Hospital at 23/08/2013 08:20:10”, please? Many thanks -- Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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