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Excellent care understanding during my difficult...

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"Excellent care understanding during my difficult..."

About: The James Cook University Hospital

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I was discharged from James cook on 23rd July after spending 11n half weeks in hospital some in my local uhnd I had fantastic treatment from all staff whatever level I had endacarditresulting in mehavingmajor open heart surgery then week later a pacemaker was fitted I have loads of respect for the Consultants and their teams. My new life started on 9th July when I was given my operation that saved my life love to all staff who caredforme xxxx

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Response from The James Cook University Hospital 10 years ago
The James Cook University Hospital

Submitted on 03/09/2013 at 14:47
Published on nhs.uk on 04/09/2013 at 04:00

Good afternoon Tracey Thank you for your feedback regarding your stay at The James Cook University Hospital. It is always pleasing to receive words of thanks and I appreciate you taking the time to contact us. I am pleased to learn you are recovering well from your surgery and I shall certainly forward your kind words to the staff involved in your care and treatment. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk. Alternatively, you may wish to nominate online at www.southtees.nhs.uk/about/awards/. With best wishes Yours sincerley Mrs Linda Oliver Patient Experience Co-ordinator

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