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Excellent care

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"Excellent care"

About: Lincoln County Hospital

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Had two nights in assessment ward which I can only say was like a mad house, staff were brilliant and over worked handling disruptive patients ( patients arguing with Doctors, woman running wild in middle of night and having to be restrained, patients swearing and shouting ) Once I was transferred to Johnson Ward it was a different world, very calm and all staff were brilliant. I couldn't have wished for better care from start to finish.

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Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 10 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 22/08/2013 at 16:37
Published on Care Opinion at 16:46

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I am so glad that despite the 'madhouse' environment you received such good care and I know the staff on the assessment unit will be really pleased to read this too - it can be hard to 'see through' when the world is so busy and the fact that your care was so good in such a pressured environment was great to hear.

Thank you for telling us; I am sorry it was disruptive to begin with - whilst creating a calm and therapeutic environment is always our aim it is not however always achievable.....I hope you are now recovering well; thank you again.

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