"I am very disappointed to find ..."

About: Pinderfields General Hospital

(as the patient),

What I liked

I am very disappointed to find out my appointment has been cancelled when I have arrived at the reception area. Firstly, I have wasted whole morning to ensure I am on time; secondly, it has taken 15 minutes to find a parking space and I spent £2.40 on ticket; finally, I have picked up a voice message from NHS on 1:58pm regarding on the appointment, unfortunately it was too late because my appointment supposed to be 1:40pm.

What could be improved

> Better communication - it takes 2 to communicate

> Better & more parking spaces

> Refund or enable to reuse my parking ticket for my re-arragement... please

Story from NHS Choices

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