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very efficient

Story from nhs.uk

"very efficient"

About: Stepping Hill Hospital

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I visited this hosp with my daughter for a suspected broken wrist, I was very pleased with how quickly we were seen, booked in, saw assessment nurse, went straight to xray, waited about 10 mins, spoke to nurse, had to have another xray, couldn't actually see the bone we thought was broken, turns out, it was broken, very thorough, and very infomative staff! I think having the childrens a&e separate from the adults has made a huge difference. An overall pleasant experience! !

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Responses

Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust 10 years ago
Cath Marsland
Head of Risk and Patient and Customer Services,
Stockport NHS Foundation Trust

Submitted on 02/09/2013 at 14:42
Published on Care Opinion at 15:33

Thank you for your positive comment which I will share with the children's ED team. I hope your daughters wrist heals quickly.

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Response from Stepping Hill Hospital 8 years ago
Stepping Hill Hospital

Submitted on 11/12/2015 at 16:10
Published on nhs.uk on 12/12/2015 at 01:31

Thank you for your comments.

I sincerely apologise that these were not responded to in a timely manner.

This was due to lack of administrative support at the time which has now been rectified.

I would like to reassure you however that your comments were forwarded to the appropriate teams who were pleased to hear that you had a good experience at our hospital.

Kind regards

Patient and Customer Services Manager

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