"Fab Team ward 16"

About: Heartlands Hospital / Trauma and orthopaedics

(as a parent/guardian),

My daughter was admitted to this ward on sunday to have her broken arm reset, the team were fabulous with her as it was the first time she had ever had to have a procedure. They explained everything that was going to happen and reassured her and me at every stage. The theatre staff were wonderful, they put us at ease. Back on the ward, even a small incident with an electric bed that would not lower, all took things in their stride and were not phased. With all the negative press the nhs receives, a positive experience like this needs just as much attention. WELL DONE ALL>

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Response from Mark Newbold, Chief Executive, Heart of England Foundation Trust

picture of Mark Newbold

Dear Reassured parent,

Thank you very much for your feedback. It's great to hear that you are so pleased with the care and attention your daughter received on our ward - the staff are very proud of their service and will be delighted to read your post.

I hope your daughter's arm is healing well and, once again, thank you for taking the trouble to post here.

With bet wishes, Mark

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