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Where are my results

Story from nhs.uk

"Where are my results"

About: William Harvey Hospital (Ashford)

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On 26th June 2013, I had an MRI scan on my knee after a fall left me unable to walk and in pain. Almost 7 weeks later I still have no results and am still inpain. I have been off work and my job is in jeopardy. Apparently a computer has had a problem....... really? Even my GP can get no joy! What can I do to get my results? Hospital service at its best? I don't think so.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 14/08/2013 at 06:56
Published on Care Opinion at 11:05

Thank you for providing feedback and I am sorry about the delay in receiving your results. Please do email me your details and we will ensure that you and your GP receive your results. My email address is Julie.pearce1@nhs.net

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Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 20/08/2013 at 12:42
Published on nhs.uk on 21/08/2013 at 04:00

I am extremely sorry that you have experienced such problems. If you can contact the Patient Experience Team on 01227 783145 or email ekht-tr.patientexperienceteam@nhs.net (leaving your contact details for someone to call you) to discuss the best way forward for you in regards to the concerns that you have raised.

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