"Waiting for my appointment"

About: Leicester Royal Infirmary

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I looked on this website for the phone number to call and see why my appointment had not been sent to me. My Doctor sent a letter marked 'Urgent' over four weeks ago and I had heard nothing since that time. When I phoned I could not get anyone to answer so I returned to the website and read the reviews - I will now go private and ease the burden on the NHS. This email form will not allow anybody to write a review without filling in the date attended. As my whole complaint is about not being able to attend I have entered August 2013.

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Response from Leicester Royal Infirmary

Hi, I'm really sorry that you are still waiting for your appointment. I would like the opportunity to sort this out for you so please contact me on Dale.Travis@uhl-tr.nhs.uk with further details. I have also included a message from our Service Manager which apologies and explains some of the recent issues we've had. I hope this goes some way into communications better with you. I look forward to hearing from you soon, Dale Travis Manager for Surgical Specialities _____________________________________________________________________ Dear patient, We would like to take this opportunity to reassure you that we are making some developments that will improve the way we deliver our service to patients. We are very aware that some patients are having to wait longer for an appointment or surgery than is ideal and that some patients also have their appointment dates or times changed. We are very sorry for this and want to reassure you that we are making some changes to our processes during August and September that will significantly improve both the appointment process for patients and further reduce waiting times. If your appointment is one that we have to change in August or September, please accept our apologies during this transition; we will aim to ensure you are seen as quickly as possible but if you do have any further concerns, please feel free to contact the following numbers from Monday to Friday, between 9am and 4pm: Enquiries about clinic appointments – 0116 258 6763 Enquiries about surgery – 0116 248 5930 General information – 0116 258 6468 We are also aware that patients have been facing some are difficulty in contacting us on these numbers at peak times due to the volume of calls but we will make every effort to answer your call and resolve any concerns. Kind regards Interim Service Manager Ophthalmology Leicester’s Hospitals

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