"The Cawley Centre"
About: South London And Maudsley NHS Foundation Trust South London And Maudsley NHS Foundation Trust London SE5 8AZ
Posted by RCS11 (as ),
I received a letter from the Cawley Centre saying that I had been referred to them and I should ring within 2 weeks of the date of the letter to arrange a suitable date for an assessment. I rang them exactly a week later in May to arrange a date.
The woman who I spoke to had a really bad attitude and said she would get someone to call me the next Monday, which would have been 5 days later. Monday came and still no call. Don't tell someone your going to call them on a certain date and then don't. Fair enough there may be a lot of other people on the waiting list that you need to get through, but just be honest and say we'll get back to you when we can, it may take a couple of months but we haven't forgotten about you. Don't just lie about it. My social worker kept asking me if I had a date for the assessment and I said no, so she rang multiple number of times trying to find out what was happening and no one actually cared enough to bother finding out.
7 weeks later I get a call, with no apologies giving me a date for my assessment, and was told I would receive a letter confirming this during the FIRST WEEK of August. It's two weeks into August and I still haven't heard a thing and my appointment is apparently next week. Not only don't I have a letter confirming my date I wasn't even given a time for the date. Am I suppose to turn up at 9am for a 4pm appointment? ! How thick does someone have to be to give a person an assessment date and not tell the person what time to turn up, and when I tried to ask I get the phone put down on me without so much as bye. I tried to ring today to find out my time as my assessment date is fast approaching, and I kept getting told that someone would call me back. I explained that I keep getting lied to and I get told one thing and it doesn't happen so I wanted to speak to someone who could just give me my time, and she just said someone will call me back and put the phone down.
Obviously SLAM NHS Foundation Trust need to rethink their staff members within the Cawley Centre and get people in who can actually do the job properly, and this is only the receptionist, I dread to think what the professionals are like, but according to most people it gets worse. No wonder so many people kill themselves, when you have people working in the mental health industry who don't seem to care and give them the support they need. I have heard/read so much bad reviews about the Cawley Centre so didn't want to bother but I was told to give it a go and make up my own opinion. I haven't even stepped foot in the place and I'm already sick of it.