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several visits

Story from nhs.uk

"several visits"

About: North Tyneside General Hospital

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This is my local / closest hospital and have visited it with my mother on several occasions over the past couple of years regularly . i can't fault the staff we have had dealings with. not one bit . my mother has received excellent care here and anyone who criticise should try n do a doctor or nurses shift.

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Response from North Tyneside General Hospital 10 years ago
North Tyneside General Hospital

Submitted on 11/08/2013 at 11:20
Published on nhs.uk on 12/08/2013 at 04:00

Dear Sir / Madam, Many thanks for getting in touch to share your views. I am delighted that we have been able to provide you and your family with consistently excellent care over the years. I can appreciate just how important it is for you to have such trust and confidence in your local hospital. Thank you - your loyalty means a lot to us. Our emergency care teams do work incredibly hard every day to meet the needs of all the patients and families in their care. They want standards of care to be of the highest quality at all times and they also want to also ensure that they deliver a kind and compassionate response when people are often at their most frightened. I know how much they will appreciate your kind words and so will ensure your note is passed on and shared at their next team meeting. With warm wishes and thanks again, Annie Laverty - Director of Patient Experience.

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