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8 months. Still waiting for treatment

Story from nhs.uk

"8 months. Still waiting for treatment"

About: Chase Farm Hospital

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Since first being referred by my GP in December I am still yet to receive any treatment... I have been given appointments for the wrong department, had referrals go missing with blame being passed from department to department...I have written to the director of chase farm and to my local MP both of which I have had no reply....the whole operational system is beyond a joke!

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Responses

Response from Chase Farm Hospital 10 years ago
Chase Farm Hospital

Submitted on 23/08/2013 at 13:49
Published on nhs.uk on 24/08/2013 at 04:00

The Trust apologies for the poor experience that you had in your referral to our urology services. As this is anonymous feedback, if you would like to contact the Trust on bcfpals@nhs.net we will liaise with you directly to recolve your concerns As an organisation we are committed from learning from specific issues and from any mistakes we may have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service we provide.

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