"Liver ward 726"

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. Please accept our condolences for the sad loss of your husband and our sincere apologies for the delay in responding to your kind words. We are very pleased that whilst you were going through such a difficult time the care your husband received was of a high standard. Your comments have been passed onto the senior staff responsible for the area you visited; they will ensure your feedback is shared with their team members. It is a real morale boost for staff to receive feedback like this. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference and made sure your experience under our care has been positive. At University Hospitals Birmingham we are always keen to receive feedback from our patients and visitors as it helps us to ensure we are delivering the best in care. Please continue to tell us if things went well so that we can share this with the teams who cared for you. If we didn’t get it right please let us know so that we can take action to make sure we get it right in the future. For further information please contact patientexperience@uhb.nhs.uk or telephone us on 0121 371 4491/2