"I don’t see how you could beat the service they provided"

About: Bristol Royal Infirmary / Cardiology South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS)

(as the patient),

I attended the Bristol Royal Infirmary for a heart tremor. I had an appointment in the heart unit.

The ambulance crew that took me to the hospital was fantastic. Lucy and Ruth in particular were very pleasant and extremely efficient. I don’t see how you could beat the service they provided. They both had a fantastic attitude.

I can’t speak highly enough, and cannot fault the service.

Also my experience in the BRI was terrific. I was made to feel very welcome and couldn’t be more grateful. All staff showed a concern for me.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Question627

Thank you for taking the time to share your story.

It is always very rewarding to hear that our staff are continuing to provide an excellent service to our patients, and that you found our staff pleasant and efficient.

I will ensure that your kind comments are passed to Lucy and Ruth, our Patient Transport Service staff and managers.

Thanks again for you kind words.


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