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Reference visit to A and E

Story from nhs.uk

"Reference visit to A and E"

About: William Harvey Hospital (Ashford)

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My Mum ( Mrs. Shirley Back ) and I ( Linda Thorpe ) would like to thank the staff in the A and E department for the exceptional help and kindness that we received, when we had to attend there this afternoon. You are doing fantastic job! Thankyou.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 10/08/2013 at 00:06
Published on Care Opinion at 22:20

Thank you so much for telling us about your experience. I am so glad we were able to help you with kindness and professional skills. We are very proud of our staff who work hard to provide a great service.

I hope your mum is recovering well.

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Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 20/08/2013 at 12:55
Published on nhs.uk on 21/08/2013 at 04:00

Thank you for your extremely positive feedback which will be fedback to the staff in the A&E department. All feedback received is used as a learning tool and your kind comments would be ideal to share with other patients when they attend the A&E department to enable them to have confidence in the people caring for them.

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