"Turned away"

About: Lydney & District Hospital Site

Anything else?

Friends one year old had burn to the hand. Took her to be seen and they would not even open the door to look at her. Disgusting!!

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Story from NHS Choices

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Response from Lydney & District Hospital

Many thanks for taking the time to share this feedback and I am sorry we have taken so long to post a reply - we have had some technical issues with NHS Choices and have only recently been able to receive alerts and reply directly. We appreciate this is some time after the injury to your friend's child, but would still welcome the opportunity to investigate this further. Your friend can get in touch directly with our Patient Advice & Liaison (PALs) team so that we can discuss and respond to her concerns. The team can be contacted on 0300 421 8313 between 9am and 5pm, Monday to Friday or email: yourexperience@glos-care.nhs.uk. Best wishes The team at Gloucestershire Care Services NHS Trust

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