"Phlebotomy department"

About: Medway Maritime Hospital

Anything else?

I am just back from a visit to the phlebotomy dept for a cholesterol test. Two phlebotomist s turned up at 7.15 and I would like to complement the receptionist who did her very best to find other staff and worked really hard,for the good of her patients, to get available staff. A credit to her team.

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Response from Suzanne Brooker, Head of Patient Experience, Medway NHS Foundation Trust

Thank you for your recent feedback regarding the positive behaviour and actions of the receptionist to meet patient demand in the phlebotomy department.

This is an extremely busy department on most days so the prompt action taken has ensured the patient experience was not compromised.

Thank you for bringing this to our attention.


Suzanne Brooker

Head of Patient Experience

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Response from Medway Maritime Hospital

Thank you for your feedback following your recent visit to the phlebotomy department at Medway Maritime Hospital and for recognising the hard work of the receptionist in the department. We will ensure your comments are passed onto the phlebotomy department. All the best. Medway Maritime Hospital Team

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