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Phlebotomy department

Story from nhs.uk

"Phlebotomy department"

About: Medway Maritime Hospital

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I am just back from a visit to the phlebotomy dept for a cholesterol test. Two phlebotomist s turned up at 7.15 and I would like to complement the receptionist who did her very best to find other staff and worked really hard,for the good of her patients, to get available staff. A credit to her team.

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Responses

Response from Suzanne Brooker, Head of Patient Experience, Medway NHS Foundation Trust 10 years ago
Suzanne Brooker
Head of Patient Experience,
Medway NHS Foundation Trust

Submitted on 07/08/2013 at 12:09
Published on Care Opinion at 14:01

Thank you for your recent feedback regarding the positive behaviour and actions of the receptionist to meet patient demand in the phlebotomy department.

This is an extremely busy department on most days so the prompt action taken has ensured the patient experience was not compromised.

Thank you for bringing this to our attention.

Regards

Suzanne Brooker

Head of Patient Experience

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Response from Medway Maritime Hospital 10 years ago
Medway Maritime Hospital

Submitted on 08/08/2013 at 11:09
Published on nhs.uk on 09/08/2013 at 04:00

Thank you for your feedback following your recent visit to the phlebotomy department at Medway Maritime Hospital and for recognising the hard work of the receptionist in the department. We will ensure your comments are passed onto the phlebotomy department. All the best. Medway Maritime Hospital Team

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