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5 discharges in 7 weeks

Story from nhs.uk

"5 discharges in 7 weeks"

About: Stepping Hill Hospital

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I'm a great believer in the NHS but it seems to be falling apart at the seems. My mother is into her 5th time in less than 2 months. She is continually discharged when quite clearly they have not established what was wrong and then within days she is readmitted. She has been in several wards and it is very hit and miss on the care given and cleanliness of the ward. Currently in E2 which seems fine. She also is hard of hearing and so when she is discharged it seems she is totally confused about what she went in for and what treatment and any support follows. Last time she was discharged she was promised a district nurse visit the following day plus oxygen, Nothing happened so she is back in 3 days later with breathing difficulties. Please get it right before it is too late!

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Responses

Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust 10 years ago
Cath Marsland
Head of Risk and Patient and Customer Services,
Stockport NHS Foundation Trust

Submitted on 02/09/2013 at 14:48
Published on Care Opinion at 15:35

I am so sorry you are not happy with the service provided, please contact the Patient and Customer Services Team at the hospital so we can investigate further and ensure that this does not happen again either for your mother or any other patient.

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Response from Stepping Hill Hospital 8 years ago
Stepping Hill Hospital

Submitted on 11/12/2015 at 15:59
Published on nhs.uk on 12/12/2015 at 01:31

Thank you for your comments.

I sincerely apologise that these were not been responded to in a timely manner.

This was due to lack of administrative support at the time which has now been rectified.

I would like to reassure you however that your comments were forwarded to the appropriate teams for them to reflect and learn from your experience so that improvements could be made in the services we offer.

Kind regards

Patient and Customer Services Manager

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