"Care, attention and professionalism"

About: Manchester Royal Infirmary

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After a scan at another hospital I was referred to MRI. The consultant took the trouble to phone me at home, at night immediately he had seen the scan, to tell me to report next morning. I was operated on, for what was a life-threatening condition, successfully. The time I then spent in Critical Care, High Dependency and a normal ward, was characterised by the care and attention paid by all the staff and the high degree of professionalism of the nurses. The consultant and his team were also most attentive, visiting at least once daily and sometimes twice. The whole experience made me most appreciative of the NHS

Story from NHS Choices

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the NHS Choices / Patient Opinion website regarding your recent scan and subsequent operation. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to hear that you thought your consultant and the staff on critical care, high dependency and the ward were attentive to your needs and displayed a high degree of professionalism. I can assure you that we have passed on your thoughts all the staff involved.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

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