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"Thumbs up mainly to southend Hospital"

About: Southend Hospital

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I have had many ops in Southend. In 2011 I broke my shoulder in 3 places and when we arrived at hospital in absolute agony the a&e receptionist then said to my son you might as well go home, come back at 6 in the morning when we should not be so busy. My son was furious and we waited a very short time, had x-ray and found at my shoulder broken in 3 places. Wish I had reported her at the time. I think the actual nurses are good but the ones in the lavender coloured uniforms mostly useless. I had an endoscopy a couple of times, the second time with a nurse and never again. The experience was awful - I could not speak properly for six weeks and throat was sore. When I had it done in the first place by a man, it was o.k. All in all I think if you are really ill southend are great and I must say that the outpatients consultants/docs and nurses are first class. If I may say something about the 111 service I found this service first class. My friend in Clacton has had absolutely excellent treatment through dialling 111.

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Responses

Response from Steve McEwen, Patient Experience Lead, Patient Liaison, Mid and South Essex NHS Foundation Trust 10 years ago
Steve McEwen
Patient Experience Lead, Patient Liaison,
Mid and South Essex NHS Foundation Trust
Submitted on 31/07/2013 at 15:46
Published on Care Opinion on 01/08/2013 at 11:58


Thank you for your feedback. I was sorry to learn of your experience in 2011 and hope you find the A&E a very different place now. I would also like to thank you for your positive feedback and will pass this on to the staff.

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Response from Southend Hospital 10 years ago
Southend Hospital
Submitted on 31/07/2013 at 16:21
Published on nhs.uk on 01/08/2013 at 04:00


Thank you for your feedback. I was sorry to learn of your experience in 2011 and hope you find the A&E a very different place now. I would also like to thank you for your positive feedback and will pass this on to the staff.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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